Refund Policy

Author Name: Heidi Holvoet, PhD

Refunds on programs and resources

While the utmost care has been taken to create complete, concise and practical programs and resources to help as many parents and carers as possible, the author Heidi Holvoet, PhD recognizes the fact that the same approach is not for everyone and therefore offers a 100% refund to anyone not satisfied with the information received.

Also, conscious of the cost and recognizing the fact that it is never straightforward to judge a parenting resource based on its information and order page, the author wants to facilitate Easy Risk-free Trials : order the program/resource of your choice, read it/listen to it/watch it, give the techniques a go as much as you want and only then decide whether you want to go ahead and keep it. If for whichever reason you are not happy with the results, or simply decide not to go ahead, you will receive a 100% refund.

To receive your refund, simple send your request by email to heidi@baby-sleep-advice.com.

Refunds on 1:1 calls

There is a 24 hour "Sorry I changed my mind!" policy on each of the 1:1 options if you request the refund before you receive the first exchange by me . If you decide to cancel within 24 hours of paying for your 1:1 session, and no exchanges from me to you have taken place, you'll receive an immediate 100% refund.

Once the first 24 hour period passed or with her first exchange to you, Heidi Holvoet, PhD will have started preliminary work, research and preparation for you. Refunds from this moment forward are not guaranteed and subject to negotiation. We always strive to achieve a very reasonable agreement for both parties, that is respectful of both parties' circumstances.